The Electricity Company of Ghana (ECG) has announced that it will be going cashless from Thursday, May 11, 2023.
This means that all 300 ECG offices across the country will accept mobile money and bank deposit slips for payments, but no physical cash will be accepted anymore.
Customers can now pay their bills conveniently from the comfort of their homes by dialing *226#.
However, if customers choose to visit the nearest ECG offices, they are required to load up their cash to their mobile money account before visiting any ECG office to make payment.
Alternatively, customers may also take a deposit slip from any ECG office and visit their bank to make payment as ECG is integrated with all banks in the country.
Customers will no longer need to present payment receipts at ECG once the payment reflects in their accounts.
Good news is that there will be no service charges or e-levy applied to payments to ECG. This means that if customers owe GHS100, they will only be required to pay exactly GHS100 without any additional charges.
ECG’s move to go cashless is expected to improve service delivery, reduce long queues, and provide a more convenient option for customers who wish to make payment.
The Electricity Company of Ghana (ECG) has reassured the public that there is no need for a load-shedding timetable despite recent power interruptions.
In response to concerns about power supply challenges, ECG stated that the current issues do not warrant the implementation of a load-shedding timetable.
Laila Abubakar, the External Communications Manager at ECG, clarified that the recent power cuts may be due to other factors and emphasized that the notorious ‘dumsor’ phenomenon has not returned.
She assured the public that ECG’s management is diligently working to address the challenges facing the power sector.
“The thing is, we just want people to be aware that when your power goes off, it is not always a matter of load shedding. There are several issues and there are some of them that fall before the doorsteps of ECG. We are doing as much as possible to solve the ones that we can.”
“There aren’t any issues with shedding load. The load shed, I think is what people understand by ‘Dumsor’. But usually, when someone asks me if, there is Dumsor, I ask them what do you understand and what do you think ‘Dumsor’ means. Unfortunately, there wouldn’t be a timetable,” she insisted.
Meanwhile, John Abdulai Jinapor, the Ranking Member on Parliament’s Mines and Energy Committee, has asserted that the ongoing power outages in various parts of the country stem from financial constraints rather than faulty transformers.
Mr Jinapor refuted claims by the ECG that the outages were due to transformer repairs, alleging that the root cause is a shortfall in electricity generation capacity.
The Ashaiman District of the Electricity Company of Ghana has discovered a total of 130 illegal connections within its operational area over a three day period.
The discoveries, which were part of a revenue mobilisation project the district was embarking on was started on Monday, March 4, 2024.
Speaking on the progress of the activities to media professionals, the Manager for the District, Ing. Kissi Ohenebeng mentioned that “with the 130 illegal connections seen, summons were given to the respective customers who started reporting to the office from Tuesday, March 5, 2024, to rectify the issues identified.”
He added that “over the three days that the project had been ongoing, his outfit, with support from a number of staff from eight other districts as well as the regional office of the Tema Region of the company had been able to visit over 5000 customers of the power distributor”.
Ing. Ohenebeng, when asked about possible prosecution of those caught with illegal connections indicated that “indeed should customers default in payments, the company is always ready to explore the possibility of addressing the situation at the court”.
He further added that “illegal connection is basically stealing, which makes it a criminal offence and admonished customers to desist from such acts as the consequences could be unpleasant.”
The Ashaiman District of the ECG is under the Tema Region, which also has Tema North, Tema South, Afienya, Prampram, Ada, Nungua, Juapong, Krobo Districts. Staff were deployed from all over the region to Ashaiman District to support the special revenue mobilisation exercise.
The Acting General Manager of the ECG Tema Region, Ing. Daniel Asare-Mensah on his part, encouraged customers to “be ready to pay for power consumed and to pay on time to avoid debt build up.”
Ing. Asare-Mensah indicated that the Ashaiman exercise would end by close of day Friday, March 8, 2024, while a similar project with support from the region’s workforce will be replicated in the other districts.
He also indicated that the Afienya and Prampram Districts will be the next to run such special revenue mobilisation exercises.
The Electricity Company of Ghana Ltd. (ECG) has commenced an exercise to replace over 450,000 old metres in the Accra West region.
The Company over the course of the exercise would be replacing postpaid, non-smart prepaid and faulty metres in the region with MMS-compliant smart prepaid metres, over the next five months.
The metre replacement exercise is part of the Company’s Loss Reduction Programme (LRP); an initiative to facilitate the installation of smart meters, and to improve energy accounting.
The programme aims to ensure the availability of metres to meet service connection requests and reduce system losses.
The Accra West region General Manager of ECG, Ing. Emmanuel Akinie assured customers of the convenience that the smart prepaid meters offer.
“With the smart prepaid metres, a customer can buy credits unto their metres from the comfort of their homes or anywhere they are, by downloading the ECG Power app, or using the short code *226#”, he said.
Mr. Akinie revealed that the officers undertaking the replacement exercise will identify themselves with official letters from ECG, authorizing their activity, and assured that outstanding balances on the old metre will be accounted for, and transferred to the customers’ new smart prepaid metre.
He said the metre replacement exercise is free, hence encouraged customers to allow the officers into their premises to replace their old metres.
Districts in the Accra West region are Ablekuma, Achimota, Amasaman, Bortianor, Dansoman, Kaneshie, Korlebu and Nsawam.